Terms & Conditions

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TERMS & CONDITIONS OF SERVICE
As Established July 20, 2007

Diversified Technical Support (abbreviated hereinafter as DTS) is owned by Diversified Company, an Indiana Corporation, and is governed by the laws of the State of Indiana. DTS provides various computer technical support services to residential and commercial interests. “We”, “Our”, or “Us” are additional references to DTS and/or Diversified Company and/or any third-party service provider we contract. “Customer”, “You”, and “Your” are references to the customer obtaining services from DTS. The use of the word “computer” shall include any and all peripherals. Use of our services, whether via our website, Internet remote support, telephonically, or on-site, whether on our property or yours, constitutes unwavering agreement to and acceptance of these Terms & Conditions of Service, an agreement, as well as any addendum(s) made with an effective or revised date equal to the date of said agreement or as otherwise defined. You agree to read this information completely before accepting services from us.

CUSTOMER RESPONSIBILITIES: You acknowledge, understand, and agree that prior to DTS performing diagnostic repairs to your computer, you are responsible for verifying warranty status of your computer, backing up any data, software, files, or other information that is stored on your computer, including data devices attached to the computer that could be affected. Additionally, you acknowledge, understand, and agree that DTS will not, under ANY circumstances be held responsible for any loss or corruption of data and/or software whatsoever.

PREPAYMENT REQUIREMENTS: DTS may ask for prepayment of any flat-rate services. In the case where an assessment of the problem with your computer is necessary, we will charge a non-refundable Diagnosis Fee in the amount posted on our website. Though not refundable, if we are able, and you authorize us to fix the diagnosed problem, the Diagnosis Fee will be applied as a CREDIT toward the repair of the problem. We may waive the prepayment requirements under certain circumstances without waiving our rights under this agreement. We will provide a written estimate (electronically if more convenient) to repair your issue(s) and, depending on the nature of the repair, we may list a maximum dollar amount we will charge if the estimate is based on an hourly rate. If a problem is discovered during the course of our Clean & Clear service or any other flat-rate service purchased, we will waive the Diagnosis Fee. Payment may be made by Visa®, Mastercard®, American Express®, Discover®, or Electronic Check, Money Order, or in the case of on-site services, cash. Payment for all services may be made through our website.

METHOD OF PROVIDING SERVICES: DTS attempts to diagnose and repair your computer problems over the telephone, over the Internet through remote support, or in person when feasible and necessary. If it is determined that parts need to be ordered and/or shipped, applicable sales tax, if any, will be charged, and the item(s) must be prepaid. No unauthorized repairs will be performed. Some computer repairs may be outsourced to a third-party USA company, but all charges will still be paid to us, subject to the terms herein. We maintain separate agreements with outside vendors to protect both us and you.

SERVICE LIMITATIONS/LIABILITY/REMEDY: DTS RESERVES THE RIGHT TO CEASE TO PROVIDE ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND PAYMENT, IN FULL OR PARTIALLY, IF WE DETERMINE THAT YOUR TECHNICAL NEEDS OR REQUIREMENTS ARE TOO EXTENSIVE OR BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS WE REASONABLY DETERMINE.

FORCE MAJEURE CLAUSE: If the ability of DTS to render services is impaired by you or circumstances beyond the control of DTS, we may elect not to provide at all, or to discontinue providing of services.

LIMITATION & RELEASE OF LIABILITY & REMEDY: To the extent permitted by law, you agree that the total liability of DTS for damages related to our services is limited to the total amount you pay for the services (and authorized returned parts.) You release DTS from liability for any indirect, incidental, special, or consequential damages regardless of the warranties, disclaimers, and waivers of a particular service. DTS IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA, OR FOR YOUR INABILITY TO USE YOUR COMPUTER. By authorizing service from DTS, you release and hold harmless DTS and/or its third-party service providers from and against any loss, liability, or damage that you, the owner, or lessee may suffer. Under no circumstances shall DTS, and/or its third-party service providers be liable to you or any other person for any damages, including without limitation, any indirect, incidental, special, or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of, or related to the services provided herein or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided.

SERVICE WARRANTY: If you are not satisfied services received from DTS, please call us at 219-472-1571 for resolution. We warrant our REMOTE services for three days following the date you received remote service and our on-site services for thirty days. For repairs necessitated by a virus or spyware, the service warranty is valid ONLY if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (before connecting to the Internet again.) This warranty does not cover subsequent new problems that may emerge when the original issue is repaired. It is not uncommon for resolution of one problem to create or surface another. If there is a problem with the service provided DTS and if you notify us within the warranty period, we will work to remedy your problem quickly, and at no additional cost.

PRIVACY POLICY: For information about the collection and use of your personal information, please refer to our Privacy Policy, available at www.techterritory.com/privacy.html or in writing if requested.

CHANGES OR CANCELLATION POLICY: To change your appointment, you must contact DTS via telephone at 219-472-1571 at least 6 hours prior to the scheduled service. Any prepaid payment amount will be fully refunded in the manner paid. Diagnosis Fees are non-refundable.

ACCESS & AGE REQUIREMENTS (ON-SITE ONLY): A representative from DTS must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment & work space, 4) electrical power, and 5) AN ADULT PRESENT AT ALL TIMES, defined as a person at least 18 years of age. If the DTS representative determines that these conditions have not been met, services will be denied and a $99 cancellation charge assessed. If services have been prepaid, the difference will be refunded.

REMOTE SERVICES ADDENDUM: Additional terms apply as disclosed on our website as an addendum at point of sale including a variation to the Cancellation Policy.

CONTACT INFORMATION

Diversified Technical Support
6212 US Highway 6  - Suite 184
Portage, IN 46368-5057

Phone: 219-472-1571
Fax: 321-256-0627