Services

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Please select one of our services below:

Purchasing more than one service or services for more than one computer? CONTACT US first to see how we may be able to bundle and/or discount services for you. Let us know what you need and we’ll take it from there.

Don’t see the service you need listed here? That doesn’t mean we can’t. Just ask us!


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Clean & Clear Overview

Our Clean & Clear service was created to improve PC performance. The steps we take will clean up settings that may be making your computer run slower, and clear out villains like Spyware and viruses. You’ll be able to watch the whole process if you desire, and we’ll never have to enter your home to provide the service as long as you have a qualifying Internet connection. You’ll visit our website, and with a couple of clicks, we’ll be on your PC as if we were sitting next to you. When we’re done, we exit your PC and can’t get back into it unless you specifically open the door for us. If you have other things to do and don’t want to sit there and watch us, you can go about your business. We may need you to do a couple things at your end though, so all we ask is that you remain in the house while we’re working on your PC and that you have access to a telephone so we can call you in case we have a question or need you to intervene in some way. There are a couple of reboots involved as well, so we’ll be sure you’ve saved everything before we get started

We create a System Restore point which allows you to revert back to the way your system was before we even looked at it. We still recommend that you backup important files onto a disk, CD, or backup drive. It’s always better to be safe than sorry. When all is said and done, we’ll do a final reboot and we’ll run a couple of quick tests on key areas to be sure everything seems to be working properly before we finalize the service call.


Clean & Clear Lite - $69.99

 

Our Clean & Clear Lite service includes the following, which typically takes one hour or so to complete:

We’ll perform a massive disk cleanup to eliminate unnecessary clutter. Part of this process uses built in software and part of it involves software we’ll install which you’ll be able to keep on your computer at no additional cost (or we’ll uninstall it if you request us to.) We’ll document your disk space before and after so you can see the difference.

We verify your Anti-Virus software is installed and make sure it’s current.

We scan for Spyware using existing software on your computer, plus we’ll install additional software that has worked extremely well in finding Spyware many others miss. You’ll be able to keep this software on your computer at no additional cost (or we’ll uninstall it if you request us)

Purchase Clear & Clear Lite

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Clean & Clear Standard - $99.99

For only $30 more, our Clean & Clear Standard service includes all of the features in the Clean & Clear Lite service, PLUS the following, which adds about an hour to the service time:

We’ll scan your hard drive for errors and fix them where possible.

We’ll also conduct a virus scan if you have AV software, otherwise we’ll point you in the direction of obtaining some to protect your computer and your valuable data.

We’ll recalibrate your startup options so that only necessary files start when you turn your computer on. Although you can set many program preferences not to start when booting up, there are many files that still run in the background that have to be programmed a different way in order for them not to run automatically.

We’ll be sure you have the most up to date Windows® updates, make sure your system is set the way you prefer it to be in order receive future updates and we’ll verify your firewall is enabled properly,

We’ll run a defrag scan on your computer when we’re done with everything else. Among other benefits, this will help your programs load faster.

Purchase Clear & Clear Standard

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Clean & Clear Plus - $129.99

With our Clean & Clear PLUS service, in addition to some extra features, we’ll also be able to take the extra time to explain things we’re doing in greater detail so you can do many of them on your own and not need to call anyone else to help you… With the LITE and STANDARD service, we just roll right through the steps so we can get the job done efficiently in less time. The PLUS service can be looked at as an investment because you’ll save money on service calls in the future by knowing how to fix some things on your own.

For only $30 more, our Clean & Clear Plus service includes all of the features in the Clean & Clear Lite AND Standard services, PLUS the following, which adds about an hour to the service time:

We’ll install software on your computer that will allow you to recover most files that you’ve deleted, and we’ll show you how to use it. You’ll be able to keep this software on your PC. We’ll show you how to uninstall it if you decide you don’t want it later.

We’ll install software on your computer that will allow you to erase deleted files permanently. Yes, we said that right. When you delete items, even out of your recycling bin, they remain on your PC, sort of like stashing your holiday decorations in a closet and then piling other things on top of them… making it difficult, but not impossible for someone to recover your deleted data. We’ll show you how to use this as well, but because of the irreversible effects, we won’t actually run the program through completion. We’ll also show you how to uninstall it if you decide you don’t want it later.

We’ll show you how to create a System Restore point yourself, and we’ll be sure you’re comfortable with the settings for that feature or change them for you.

We’ll show you how to run the built-in disk cleanup software as well as the additional software we install to deep clean your disk.

We’ll show you how to scan your drive for errors and how to tell your system to fix errors automatically.

We’ll check your Internet browser to be sure you have the latest version, and we’ll recommend an upgrade if it fits, and we’ll show you how to do that.

Purchase Clear & Clear Plus

OR

Wait!

Want to sign up for a Clean & Clear Deluxe subscription with your Clean & Clear Plus purchase for uninterrupted service? Use one of the buttons below instead of the one above!

Clean & Clear Deluxe - $20.00 Monthly or $220 - Annually

Clean and Clear Plus with Deluxe Upgrade - Monthly

Clean & Clear Deluxe - $20.00 Monthly or $220 Annually

Our Clean & Clear DELUXE service is designed for people that want to keep their systems maintained on a regular basis, but don’t want to do it on their own. Many people just don’t have the time, while others are uncomfortable performing any maintenance on their systems. The Clean & Clear DELUXE service is a subscription based service which includes everything from the Clean & Clear LITE and STANDARD services as well as the Clean & Clear PLUS service (minus all the explanations if you don’t want them) as well as the following benefits which can be done remotely with an appointment scheduled in advance:

Please note, the following services will be conducted a MAXIMUM of 12 times per year. Remember, we can’t access your computer without your intervention, so you must set an appointment in order to have services provided.

  • We’ll run the massive disk cleanup software programs.
  • We’ll run the Anti-Spyware program(s) on your computer.
  • We’ll scan your hard drive for errors and fix them where possible.
  • We’ll recalibrate your startup options. (Every time you install software those settings can change and occasionally need to be recalibrated.)
  • We’ll verify you have the most current Windows® updates as well as the most current updates on the software programs we’ve installed on your PC.
  • We’ll run a defrag scan if your system recommends it.

In addition to the above, and by appointment of course, we’ll also run unlimited diagnostic checks on specific issues you are experiencing with your computer, which is a $20 savings EACH time we perform this service. This will not guarantee our ability to fix a situation which we come across, and of course does not include the cost of actually fixing it. Diagnostic services allow us to determine what the problem is and what will be necessary to fix it. We’ll always project a minimum and maximum charge for you before we get started on anything that will cost you over and above your subscription. Clients that are subscribed to the DELUXE service are exempt from our minimum charge as well. For hourly services provided remotely, you’ll be billed in 15 minute increments without the normal 1 hour minimum. Plus you’ll receive a 10% discount on all additional services we provide during your subscription, including any hourly rates.

As you can see, Clean & Clear Deluxe can provide quite a substantial return on your investment. The Clean & Clear Deluxe service costs a mere $20 per month which can be billed conveniently to your credit card or debited from your checking account electronically. To sign up for Clean & Clear Deluxe, you must purchase the Clean & Clear PLUS service so that we may do all of the initial cleaning and clearing as well as installing all the necessary software that the DELUXE service will also require to give you the most for your money. Your subscription to Clean & Clear Deluxe begins one month AFTER we perform the Clean & Clear PLUS service. You won’t begin being charged for the DELUXE service until that day. There is no setup fee and you can cancel at any time and stop future billing automatically. If you cancel, you’ll still receive the benefits through the last day of your originally scheduled service month.

Subscriptions are continually billed monthly at the then current price unless you cancel by the billing date. (You’ll always know in advance if our rates happen to increase.)

Get one month FREE every year when you pay annually! Just select the ANNUAL payment option and we’ll automatically give you 12 months of service for the cost of 11 months. Annual subscriptions are continually billed annually at the then current price with one month free each year. Again, you’ll always know in advance if our rates happen to increase.

NOTE: You should only purchase using one of the buttons below if you have been advised this is appropriate by your representative. This is usually only acceptable if you purchased Clean & Clear Plus within the last six months. If you do not provide a valid approval code, your payment will be refunded and you'll be directed to the appropriate link to secure the proper services.

Clean & Clear Deluxe - $20.00 Monthly or $220 - Annually

Clean and Clear Plus with Deluxe Upgrade - Monthly

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Computer Setup (Local Service Area Only*) $79.99

A DTS representative will set up your new or used computer for you in your designated spot of your home or office. We’ll get you connected to the Internet if desired. (If you don’t have an Internet Service Provider, we’ll help you establish service with one.) We’ll check to see if you have Anti-Virus software installed. If not, we’ll install your provided software for you or install other approved software we have access to. We’ll run an initial Anti-Virus scan. This is a maximum three hour service call. Setting up the computer and performing the above functions only takes about 1/3 of that time. Any remaining time is reserved for education. We’ll answer as many questions as possible as to using your new computer, navigation, “how to” specifics, etc. Take advantage of this time while we’re there because it doesn’t carry over.

BONUS: This purchase is eligible for additional savings on the Clean & Clear service. For an additional $50, we’ll perform our Clean & Clear Plus service, a $129.99 value. We recommend adding Clean & Clear Deluxe to this as well in order to have ongoing service at great savings. You can add Clean & Clear Plus now or during our visit. Clean & Clear Deluxe may be added during our visit if desired.

* Local Service Area is a 50 mile radius from zip code 46390. If you are within this radius, no trip charge will apply. A trip charge will apply for anyone outside of this radius, typically not to exceed 100 miles, based on actual mileage, which will be quoted and paid for in advance.

Computer Setup (Local Service Area Only*) $79.99

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Software or Device Install Assistance $29.99

So you’ve bought some new software or a new device, but you’re uncomfortable with installing it, or when you start to, you’re asked questions that make no sense to you, or you’re given options to choose from that are hard to decide on. No problem. We’ll connect to your computer remotely and guide you through the installation of your software or device. You’ll need to have it either downloaded to your computer or have the software CD handy, whichever applies, as well as whatever device you’re adding if applicable. This service doesn’t include the software or device itself. We can work with most software programs and devices. Because every software and device is different, we’ll locate the HELP area for the software for you and can locate and bookmark support web sites for the software or device as well. (NOTE: This service does NOT include reinstallation of your Operating System. That service is charged on based on an hourly rate. Ask us for details.)

BONUS: Save 15% on Clean & Clear Standard or Clean & Clear Plus when bundled with this purchase.

Software or Device Install Assistance $29.99

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Virus and Spyware Removal $49.99

The odds of having Spyware on your computer are very high. You need to scan regularly to keep on top of it. If you have Anti-Virus software installed, the odds of having an undetected virus are small. If you have no protection on your computer, odds are you have viruses on your computer. We serviced a company’s computer network once and cleared over 7,000 viruses off of their 20 computers. That sounds like a lot, and it is... but our all time record so far is 13,424 viruses removed off of ONE individual home computer... no lie. If you’d like, you can check for yourself for FREE! Click here to select from various FREE scans available courtesy of Computer Associates at ca.com! We’ll make sure your existing Anti-Virus and Anti-Spyware software is up to date. If you don’t have these software items, we’ll install some for you which is free for residential use. We’ll run full system scans using one Anti-Virus program and at least TWO Anti-Spyware programs. In reality, you need more than one Anti- Spyware program to get the job done more thoroughly. We’ll show you what you need to do for future scanning and updating the software programs. You are able to keep any software we install on your system. Please understand that some software programs will be unable to remove some of the harsher items on a temporary or permanent basis, and that a virus or Spyware item on your computer can cause permanent damage to your system or specific files or programs. Therefore, this service cannot be guaranteed, nor should any company offer to guarantee the unknown, which is what this is when we’re talking about these dangerous conditions. The good news is that most viruses and Spyware can be removed successfully, and without permanent damage having been done.

BONUS: This purchase is eligible for additional savings on the Clean & Clear service. For an additional $80, we’ll perform our Clean & Clear Plus service, a $129.99 value. We recommend adding Clean & Clear Deluxe to this as well in order to have ongoing service at great savings. You can add Clean & Clear Plus now or during our visit. Clean & Clear Deluxe may be added during our visit if desired.

Virus and Spyware Removal $49.99

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Diagnosis Only - $20 Remote / $49 On-Site

If you have other computer issues that need attention, we'll have a look for a $20 diagnosis fee. (On-Site Service Diagnosis Fee is $49.) If, after diagnosing the problem, you wish for us to repair it, we'll let you know up front what the flat fee or hourly rate will be based on the issue itself. The $20 (or $49) diagnosis fee, while not refundable, WILL be credited toward the repair itself should you decide to move forward. As many situations are unique, we may not be able to solve 100% of your computer issues. If you are out of our local service area, and we cannot fix your issue remotely, we will give you the option to ship your system to us for repair. For the lightest of computer issues, we often ONLY charge the Diagnosis Fee, especially when an issue is fixed in the process of conducting the diagnosis. Many other companies would still charge over and above in those cases. We aren't going to charge you excessive fees to fix simple issues.

Diagnosis Only

$20 Remote

$49 On-Site

OR

 


 

Purchasing more than one service or services for more than one computer? CONTACT US first to see how we may be able to bundle and/or discount services for you. Let us know what you need and we’ll take it from there.
Don’t see the service you need listed here? That doesn’t mean we can’t. Just ask us!
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CONTACT INFORMATION

Diversified Technical Support
6212 US Highway 6  - Suite 184
Portage, IN 46368-5057

Phone: 219-472-1571
Fax: 321-256-0627